| No. |
Short code |
Purpose |
Organization |
| 1 |
1900 |
Customer Care Hot Line for matters related to telecommunications sector |
TRCSL (Telecommunications Regulatory commission of Sri Lanka) |
| 2 |
1901 |
Hot Line for complaints regarding electricity service |
Ministry of Power & Energy |
| 3 |
1902 |
Hot Line for General Public |
Ministry of Home Affairs |
| 4 |
1905 |
Hot Line of Investigation & Monitoring Unit |
Ministry of Public Administration & Home Affairs |
| 5 |
1908 |
Hot Line for Presidential Secretariat |
Presidential Secretariat Office |
| 6 |
1909 |
IMEI Verification System |
TRCSL |
| 7 |
1910 |
Hot Line for reporting Power supply breakdowns (LECO Areas) |
LECO (Lanka Electricity Company) |
| 8 |
1911 |
Hot Line to provide information & obtain complaints regarding examinations conducted by Dept. of Examinations |
Department of Examinations |
| 9 |
1915 |
Hotline to receive complaints from public |
Dept. of Archaeology |
| 10 |
1916 |
To provide customer service |
Strategic Enterprise Management Agency (SEMA) |
| 11 |
1917 |
Hot Line to provide customer service |
Ministry of Megapolis & Western Development |
| 12 |
1918 |
To provide services to farmers |
Ministry of Agriculture |
| 13 |
1919 |
Government Information Centre |
Information & Communication Technology Agency (ICTA) |
| 14 |
1920 |
Hot line for farmers to contact Agricultural Services Center |
Ministry of Agriculture Development |
| 15 |
1921 |
To provide a better service to the public regarding the mineral sector. |
Geological Survey & Mines Bureau |
| 16 |
1922 |
Customer Care Hot Line of State Mortgage & Investment Bank |
State Mortgage & Investment Bank |
| 17 |
1929 |
Child Help Line |
Ministry of Child Development & Women’s Empowerment |
| 18 |
1930 |
Public Awareness Building on National Needs & Media promotions |
Independent Television Network |
| 19 |
1933 |
Hot line for complaints related to Encroachment of lands, business premises, houses and writing of false deeds |
Sri Lanka Police Department (CID Operation Unit) |
| 20 |
1938 |
Women Help Line |
Ministry of Child Development & Women’s Affairs |
| 21 |
1939 |
Customer Care Hot Line of Water Board |
National Water Supply & Drainage Board |
| 22 |
1940 |
To communicate with Sri Lankan Youth through youth development program. |
National Youth Services Council |
| 23 |
1944 |
Hot Line to provide more services to Tax payers |
Department of Inland Revenue |
| 24 |
1948 |
To obtain information related to tobacco and alcohol |
National Authority on Tobacco & Alcohol |
| 25 |
1949 |
To obtain more information about the services and for any queries. |
The Associated Newspaper of Ceylon Ltd |
| 26 |
1950 |
Hot Line for e- services provided by Postal Dept. |
Department of Posts |
| 27 |
1951 |
To provide information of skilled labour for those who needed services |
Min. of Skills Development & Vocational Training |
| 28 |
1954 |
Hot Line for Complaints on Bribery and Corruptions |
Commission to Investigate Allegation of Bribery or Corruptions |
| 29 |
1955 |
For public complaints on long distance private buses |
National Transport Commission |
| 30 |
1956 |
To make complaints for those who can’t get services from government institutes in their own language |
Ministry of National Languages & Social Integration |
| 31 |
1959 |
To provide information and advices required by the public from National Hospital |
National Hospital of Sri Lanka |
| 32 |
1960 |
To receive complaints from public |
Police Commission |
| 33 |
1961 |
Hot line for Customers |
Peoples bank |
| 34 |
1962 |
Hot Line for inquiries on immigration and emigration matters |
Department of Immigration & Emigration |
| 35 |
1966 |
To provide technical information and advices for public |
Ministry of Technology & Research |
| 36 |
1968 |
For emergency calls to inform road blockages |
Road Development Authority |
| 37 |
1969 |
For emergency calls to Southern Expressway Operations Centre |
Road Development Authority |
| 38 |
1970 |
For inquiries of Pensioners |
Department of Pensions |
| 39 |
1973 |
Customer service hot line for general public |
Sri Lankan Air Lines Ltd. |
| 40 |
1977 |
Hot line for Consumer Complaints and Inquiries |
Consumer Affairs Authority |
| 41 |
1979 |
Hot line for passengers on reservation and other information |
Sri Lankan Air Lines Ltd |
| 42 |
1980 |
Hot Line to receive queries and complaints |
University Grants Commission |
| 43 |
1982 |
Hot line for Customers |
Sri Lanka Institute of Development Administration (SLIDA) |
| 44 |
1984 |
Hot line for counseling and operational activities |
National Dangerous Drugs Control Board |
| 45 |
1987 |
Hot line for reporting power supply breakdown (CEB Areas) |
Ceylon Electricity Board |
| 46 |
1988 |
Hot line for National Operations Centre of Education Ministry |
Ministry of Education |
| 47 |
1989 |
Hot line for the complaints and grievances of foreign employees and their family members |
Sri Lanka Bureau of Foreign Employment |
| 48 |
1990 |
Emergency Pre -Hospital Care Ambulance Service |
Ministry of Health |
| 49 |
1991 |
To obtain public complaints relating to environmental protection & management of natural resources |
Ministry of Environmental & Natural Resources |
| 50 |
1992 |
To get complaints about electric fence breakdowns |
Wild Life Department |
| 51 |
1995 |
For general public to obtain appointments in advance |
Ministry of Foreign Affairs |
| 52 |
1996 |
Hot line for reporting Human Rights issues |
Human Rights Commission of Sri Lanka |
| 53 |
1999 |
For the use of TRC projects |
TRC |
