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IAU

District Secretariat, Trincomalee

Internal Affairs Unit

IntegrityTransparencyAccountabilityAnti-Corruption
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S. Suthakaran
S. Suthakaran
Additional Government Agent / Head of the IAU
District Secretariat, Trincomalee
01

About the Internal Affairs Unit

In accordance with Presidential Secretariat Circular No. PS/SB/Circular/2/2025 (dated February 18, 2025) the Internal Affairs Unit (IAU) was officially established at the District Secretariat, Trincomalee, on June 16, 2025. This initiative is driven by the government's top priority to eliminate bribery and corruption and build an ethical public service. It aligns with national laws such as the Anti-Corruption Act No. 09 of 2023 and the upcoming National Anti-Corruption Action Plan (2025–2029) and international obligations, including Section 156 of the Constitution and the United Nations Convention against Corruption (UNCAC).

The primary objective of this unit is to promote integrity, transparency, accountability, and ethical practices within the administrative and service delivery operations of the District Secretariat. The unit receives information and complaints regarding potential bribery, corruption, irregularities, and other administrative lapses within the institution, handling them strictly in accordance with prescribed procedures.

Our aim is to protect public trust and strengthen an honest and accountable public service.
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Objectives of the Internal Affairs Unit

1
Prevention of Corruption
2
Promoting Transparency
3
Strengthening Accountability
4
Maintaining a Secure Complaint Mechanism
5
Fostering Organizational Integrity
03

Responsibilities & Functions

The main functions of the Internal Affairs Unit include:

✓  Periodically reviewing the administrative procedures of the institution.
✓  Identifying high-risk areas vulnerable to corruption.
✓  Proposing measures to mitigate corruption risks.
✓  Strengthening organizational integrity and anti-corruption initiatives.
✓  Identifying unnecessary delays and deficiencies in service delivery.
✓  Receiving complaints related to bribery, corruption, and irregularities.
✓  Reviewing received complaints in compliance with established procedures.
✓  Forwarding relevant matters to appropriate authorities or agencies when necessary.
✓  Conducting awareness programs on corruption prevention and organizational integrity.
✓  Promoting an ethical work environment among public servants.
✓  Enhancing compliance with relevant laws, circulars, and directives.
✓  Maintaining necessary coordination with law enforcement and anti-corruption authorities.
04

What Can You Report?

You may submit information or complaints regarding the following:

●  Soliciting or accepting bribes
●  Corruption or corruption-related irregularities
●  Demanding money or other favors for public services
●  Abuse of power/authority
●  Unreasonable delays in providing services
●  Failure to perform official duties properly
●  Unethical or improper conduct
●  Malpractices in public service delivery
●  Actions damaging institutional integrity and transparency
●  Other related administrative malpractices
Note: If you have supporting documents, photographs, or other evidence related to the complaint, please attach them with your submission.
05 · 06

How to Submit a Complaint

Report your grievance to us.

If you have information regarding bribery, corruption, irregularities, or significant service delivery failures, you can notify the Internal Affairs Unit. Use any of these 5 simple ways:

WhatsApp
070 666 0137
Email
This email address is being protected from spambots. You need JavaScript enabled to view it.
In-Person / By Post
Head of the Internal Affairs Unit
Internal Affairs Unit,
District Secretariat,
Trincomalee, Sri Lanka.
Internal Affairs Unit - Online Complaint Form QR code
Scan QR Code
Online Complaint Form
Scan the QR code on the poster to access the official Online Complaint Form.
07

Confidentiality

Complaints and information submitted to the Internal Affairs Unit will be handled with strict confidentiality in accordance with applicable laws, regulations, and procedures.

To help us process your complaint efficiently, please provide clear details such as the date, location, individuals involved, a description of the incident, and any available supporting evidence.

08

Code of Conduct for Government Officers

Internal Affairs Unit
District Secretariat – Trincomalee District
1Integrity and Transparency
  • Public funds, public property, and official documents shall be used honestly, responsibly, and efficiently.
  • Officers shall refrain from engaging in any form of corruption, including bribery, accepting gifts, or obtaining benefits through contracts.
  • Transparency shall be maintained in the delivery of services, and accurate information and data shall be used.
  • Public access to information relating to institutional procedures and decisions shall be ensured in accordance with the Citizen’s Charter.
2Compliance with the Law
  • Officers shall comply with the prescribed codes of conduct, established standards, and internal circulars applicable to government offices.
  • Officers shall refrain from implementing unlawful orders and shall completely avoid actions that undermine public trust.
  • Officers shall cooperate with law enforcement authorities and the Commission to Investigate Allegations of Bribery or Corruption in matters relating to the investigation of bribery and corruption allegations.
3Equality and Fair Service
  • Officers shall refrain from discrimination based on race, religion, gender, political affiliation, language, or personal relationships and shall provide services to all citizens with equal respect and equal opportunities.
  • Senior citizens, persons with disabilities, women, and children shall be treated with special care and consideration.
  • Government officers shall treat all citizens impartially and with integrity, regardless of race, gender, appearance, religion, political beliefs, social status, age, or disability. All officers shall perform their duties in accordance with the Constitution of Sri Lanka.
4Citizen-Oriented Service
  • Complaints, inquiries, and applications submitted by members of the public shall be handled appropriately in accordance with established office procedures.
  • Officers shall guide members of the public and fellow officers on the proper use of queue management systems, priority procedures, and e-Service facilities.
  • Services relating to public complaints, inquiries, and applications shall be provided within the stipulated time limits, ensuring that unnecessary delays are avoided.
5Professional Conduct
  • Officers shall maintain high professional standards and use appropriate and courteous language in all official interactions.
  • Officers shall treat colleagues and members of the public with respect.
  • Officers shall act respectfully and cooperatively towards superiors, colleagues, and employees at all levels.
  • Officers shall ensure that political debates and personal disputes do not disrupt the working environment of the office.
6Confidentiality
  • Personal documents belonging to citizens and information relating to land matters and other sensitive issues shall be kept confidential.
  • Officers shall respect the confidentiality of information obtained in the course of their professional duties and shall never use such information for personal gain.
  • The confidentiality of complainants and whistleblowers shall be maintained and protected.
7Avoidance of Conflicts of Interest
  • Officers shall refrain from granting special privileges or preferential treatment to relatives, friends, politicians, or other individuals in order to prevent conflicts of interest.
  • Officers shall strictly avoid allowing personal interests to influence decisions or actions relating to contracts, procurement, Samurdhi benefits, land approvals, and permit approvals.
8Punctuality and Discipline
  • Officers shall report to the office on time in accordance with the Establishments Code and applicable circulars.
  • All assigned duties shall be completed within the prescribed time limits.
  • Officers shall refrain from activities that undermine professional ethics, discipline, and proper workplace conduct.
  • Officers shall be accountable for their duties, decisions, and conduct.
9Protection of Public Property
  • Office files, computers, vehicles, printers, and other public resources shall not be used for personal purposes without proper authorization.
  • Officers shall ensure that office files, computers, vehicles, printers, and other public resources are protected from damage, misuse, and unauthorized use.
10Ethical Management
  • Public interest shall be given priority when making efficient, responsible, and well-considered decisions.
  • Proper monitoring and supervision shall be carried out in relation to audits, administrative procedures, and other oversight activities.
11Communication and Social Media Ethics
  • Government officers shall ensure that their personal use of social media does not damage or jeopardize the reputation of the public service.
  • Officers shall maintain high standards of professional conduct in their online communications and social media activities.
12Anti-Corruption Commitment
  • Officers shall refrain from soliciting, accepting, or obtaining bribes, gifts, or any other improper benefits in any form.
  • Officers shall strictly refrain from accepting or offering bribes, gifts, or privileges intended to influence or alter decisions made by the institution.
  • Officers shall report any suspicious activities or misconduct by fellow officers to their superiors.
W.G.M.Hemantha Kumara
Government Agent / District Secretary
Trincomalee
CIABOC Hotline (Bribery & Corruption) 1954
Internal Affairs Unit · District Secretariat, Trincomalee
Integrity | Transparency | Accountability | Anti-Corruption
This email address is being protected from spambots. You need JavaScript enabled to view it. · 070 666 0137